How to add a vacation responder (out of office)

Planning a vacation? Create a vacation responder to automatically reply to your customers while you're gone.

Step 1

Go into your Settings, select My responses, then Vacation responders, and Add a vacation responder.

Step 2

Give your vacation responder a name, complete the rest of the fields. Be sure to only enable the responder before you leave. Vacation responders are for individual inboxes only.Step 3

Write your message and click Create. You can also use variables that will be replaced dynamically.

15replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Is there any way to add a signature to the auto replies? I would have assumed the default signature would be used, or that the signatures would be variables that were available within the reply templates. But neither of those things seem to work.

    Reply Like
  • Cam Hi there,

    Currently, signatures aren't included in auto-replies because there's no way to know who the sender is.

    Reply Like
  • Hi Cori Morris . The Individual responses are set per user. So surely then there should be a signature. No?

    Reply Like
  • Cam When you send from a team inbox, it could be anyone from the team. So, there's no way to know who is sending.

    Reply Like
  • Cori Morris I'm using the "Me > My Responses > Vacation responders" setting. So the system does know who the sender is. 

    Reply Like
  • Cam Oh, a vacation responder. Sorry, I thought you meant an auto-reply via rules. Same goes with the vacation responders. You'll need to input a signature in the responder because our signatures aren't linked to these yet.

    Reply Like
  • Cori Morris Sorry about the confusion. I tried adding a signature to the responder, but it sent as raw text instead. How would one usually go about adding the signature?

    Reply Like
  • Cam There's no way to use HTML in vacation responders right now.

    Reply Like
  • Cori Morris I thought that might be the case. Thanks. It would be great if there was an option to switch your default signature on or off on your vacation responders.

    Reply Like
  • Cam Agreed! I will share this request with our product team. Thanks!

    Reply Like
  • Cori Morris Awesome. Thanks Cori!

    Reply Like
  • Hi  Cori Morris is it possible to set an out of office responder for the whole team (for example when it is a public holiday) rather than having to have everyone mark themselves as unavailable before the rule works? Thanks!

    Reply Like
  • Marilia Salvia-Teixeira You can set a team auto responder by creating a team rule. The rule can follow a structure that looks like this "WHEN inbound message, IF inbox is X + day is saturday and sunday, THEN reply with - auto reply" 

    Reply Like
  • Has there been any progress on adding a feature that allows setting a signature/From name for vacation responders or Rule auto replies? Also, when sending a reply via a rule, it is adding a 2nd "Re:" to the subject line, so it says "Re: Re: Subject". Why is this?

    Reply Like
  • SPG We have not made any progress on this yet. It is on our roadmap, though. Regarding the "Re:" addition to the subject line, it appears we prepend our own without checking the existing subject. I'll share this feedback with the team.

    Reply Like
Like Follow
  • 5 mths agoLast active
  • 15Replies
  • 3352Views
  • 5 Following

Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

Webinars

New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.