How to add a vacation responder when you are away
Planning a vacation? Create a vacation responder to automatically reply to your customers while you're gone.
Go to Settings, select My responses, then Vacation responders, and Add a vacation responder.
Give your vacation responder a name, and complete the rest of the fields. Be sure to only enable the responder before you leave. Vacation responders are for individual inboxes only.Step 3
Write your message and click Create. You can also use variables that will be replaced dynamically.
Exceptions to vacation responder
Was the inbound message auto-generated?
Front will not send any vacation responder auto-responses to auto-generated messages
Has the recipient already received that vacation responder within the last 4 days?
Front will send vacation responder messages to a recipient at most once every 4 days.
Reasons why a vacation responder might not reply
A vacation responder may fail to reply to messages. There are two reasons why this might happen:
- The inbound message was auto-generated. Front will not send any auto-responses to auto-generated messages.
- That recipient received your vacation responder message within the last 4 days. Front will only your send vacation responder to a recipient at most once every 4 days.