Understanding your invoice
Front has two options for billing frequencies — monthly or yearly. Both plans require payment upfront, and yearly plans offer additional savings to your team. You can change your billing frequency in your Billing settings.
How to read invoices
Upon subscribing to a Front plan, you will immediately be charged, and your billing date will be set: either every month from that day on, or every year from that day on.
Adding teammates or add-ons
When you add teammates to your Front account, we will charge you for a pro-rated amount for the remainder of that month or year. You won't receive a bill immediately though. To keep your inbox tidy and invoices simple, Front will aggregate all charges for new users in a given month, and send one consolidated bill your way. If you are typically billed annually, you we still receive these additional invoices monthly to reflect any new users that have been added in the prior month. However, if you make changes to your plan or add-ons, those changes will be billed immediately.
In the example below, you can see that the number of users on a Plus plan increased from 6 to 9 users on March 9. The date range and price is pro-rated to be for the remainder of their monthly plan.
Removing teammates or add-ons
When licenses or add-ons are downgraded or removed, you will not receive a refund or credit for that license, or unused time on the add-on. Instead, you will have the additional license or add-on available for use for the remainder of the renewal period.