How to edit a canned response

Overview

Canned responses can be edited at any time. If you haven't gotten around to creating a canned response, we highly recommend you do, as they allow you to respond faster to inbound messages.


Instructions

From the composer

Step 1

In the composer, click the canned response icon to open the menu, and find the canned response you want to edit.

Step 2

When you hover over the canned response, you will see a preview of it to the right. Click the 3 vertical dots on the top right of the preview, and click Edit in Settings

 Step 3

You will be taken to the Settings and into the editor for this canned response. Make any edits here and click Save.

From Settings

Step 1

Go into your Settings and select Responses (to edit team responses, which are shared with your team) or My responses (to edit individual responses, which are private to you).

Step 2

Find the canned response you'd like to edit by typing in the search or by scrolling through the list. Click to open it.

Step 3

Make your edits and click Save

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