
How to edit a message template
Overview
Message templates can be edited at any time. If you haven't gotten around to creating a message template, we highly recommend you do, as they allow you to respond faster to inbound messages.
Instructions
From the composer
Step 1
In the composer, click the message templates icon to open the menu, and find the message template you want to edit.
Step 2
When you hover over the message template, you will see a preview of it to the right. Click the 3 vertical dots on the top right of the preview, and click Edit in Settings.
Step 3
You will land in the Settings menu on this message template, where you can make the desired edits.
From Settings
Step 1
Go into your Personal or Company Settings and select Message templates.
Step 2
Find the message template you'd like to edit by typing in the search or by scrolling through the list. Click to open it.
Step 3
Make your edits and click Save changes.
Organize with folders
Use folders to organize your individual and team message templates. See here to learn how.