How to edit a message template

Overview

Message templates can be edited at any time. If you haven't gotten around to creating a message template, we highly recommend you do, as they allow you to respond faster to inbound messages.

Instructions

From the composer

Step 1

In the composer, click the message templates icon to open the menu, and find the message template you want to edit.

Step 2

When you hover over the message template, you will see a preview of it to the right. Click the 3 vertical dots on the top right of the preview, and click Edit in Settings.

Step 3

You will land in the Settings menu on this message template, where you can make the desired edits.

From Settings

Step 1

Go into your Personal or Company Settings and select Message templates.

Step 2

Find the message template you'd like to edit by typing in the search or by scrolling through the list. Click to open it.

Step 3

Make your edits and click Save changes. 

Organize with folders

Use folders to organize your individual and team message templates. See here to learn how.