How to import my Help Scout history into Front

Overview

If you were using Help Scout previously, you can import your history into Front. We will import inboxes, teammates, tags, contacts, and messages. Notes and comments are not part of the import.

Instructions

Step 1

Go into your Settings and select Plugins & API. Click on Imports, and choose Help Scout.

Step 2

Log in to your account via the Help Scout website.

Step 3

Click the Account icon, Your profile, My Apps and click "Create My App."

Fill in App Name with "Front" and Redirection URL with "https://app.frontapp.com"


Step 4

Copy and paste the App ID from Help Scout into the OAuth Client ID box in Front.

Copy and paste the App Secret from Help Scout into the OAuth Client Secret box in Front.

Step 6

Click Next to start importing your data.

Step 7

Choose what you want to import, and click Next to begin the import.

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  • Are we able to run this multiple times? For example, we'd like to do it now to test how it goes, and again in 1 week when we finally decide to forward mails to Front instead of Help Scout.

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  • Juan Manuel Zolezzi Volpi Hi there,

    You can import it twice. Our import script will skip already imported messages.

    Thanks!

    Reply Like 1
  • hi cori morris 

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