How to enable and use the HelpDocs integration
Like integrations, you need to be an admin in order to set up the HelpDocs integration.
HelpDocs is a knowledge base tool that helps you keep your documents from aging. HelpDocs has created an integration that makes it really easy to send knowledge base articles to your customers when you're responding to their messages from Front.
Go into your Front Settings, select Integrations, and choose HelpDocs from the list.
Click Enable Integration, toggle the switch on, and click Save. Before closing this window, copy your Secret Key – you will need to enter this in your HelpDocs settings.
Go into your HelpDocs dashboard, select Settings, and Integrations. Paste your Auth Secret from Front.
Now, you'll be able to choose HelpDocs from your enabled integrations in the plugin panel on the right side of your inbox.
Using the plugin, you can search for HelpDocs articles directly from Front and insert links to articles in your messages with one click.