Front has three levels of users: Company Admins, Team Admins, and Team Members. As an admin, you have access to features and settings that Team Members do not. Below is an explanation of each level and the features admins can access.
Admins can also define user roles with customized permission sets, like allowing only certain teammates to create rules, or restricting certain teammates from responding to messages.
Team Members can access only individual settings. They do not have access to Team settings.
Team Admins control their Team and Team settings. They can add an existing teammate or invite a new teammate to their Team. See below for list of admin permissions.
Company Admins control their company’s Front account. One account can consist of many Teams. Only Company Admins can create Teams. They have all rights that Team Admins have. See below for list of admin permissions. Company Admins can manage billing. Billing is unified across all workspaces. That is, if one employee has access to three Teams, you’re only billed for one employee.
Team Admins and Company Admins have access to the following features:
Front is more fun with all of your teammates! Only admins can invite teammates to join the company Front account.
Share conversations from any channel: Email, SMS, Twitter, Facebook, and more. Only admins can create team inboxes and can grant teammates access to them.
Automate your team's workflow to save time and increase efficiency. Only admins can create rules for team inboxes, but Team Members can create rules for their individual inbox.
Connect other tools you use with Front. Only admins can enable integrations for their teams, but Team Members can use the integration once it's been enabled.
Note: If you are on an Enterprise plan, which allows for multiple teams, then the integrations will be only available to the Company Admin, not Team Admin. Integrations are enabled for the whole company, which is why only Company Admins can access them.
Gain insight into your success metrics by inbox, teammates, tags, and customers.
Note: The analytics tab will only be visible for Team Admins. Even if you have Company Admin access enabled, to view a team's analytics, you will also need to be a Team Admin for that team.
How to grant Team Admin permissions
How Company Admins can make another teammate a Team Admin
Click on your profile picture and select Company settings
Under Company, click Teammates and select a teammate
On the left, click on Teams & Inboxes
Locate your desired team from the list. Next to Role, select Team Admin, then click Save
How Team Admins can make another teammate a Team Admin
Click on your profile picture and select Team settings
Under your team name, click Teammates, and select a teammate
Under Team role, select Team Admin, then click Save