Oasis scales their global communications with Front
Oasis' team of 110 employees in 20 global offices supporting their luxury rental homes and experiences, struggled to stay on top customer requests in a professional and efficient way using Desk.com .
Front enables them to offer seamless 24/7 coverage by providing greater visibility and collaboration between teams. They've connected their property management system to easily access their customer information in Front. Managers can monitor and plan their team's email workload. Rather than forwarding emails and clogging up inboxes, their customer support team can see each other's cases, and just comment or tag specific people to get their job done.