Updating your settings and individual preferences


Find your Front settings by clicking your avatar in the top left corner of Front, and selecting Settings.

From here you can customize your workspace and account preferences to best fit you. Here's an overview of what you'll find in each menu. 


Personal Settings

Change your username, reset or change your password, or enable two-factor authentication.

My inboxes 
Connect an email address or another account to sync with Front — it will only be visible to you, not your team.

My rules
Automate repetitive tasks for your individual inbox, like sending auto-replies or tagging messages based on the sender or keywords.

My tags
Create or delete private tags (you can tell when you use a private tag by whether it has a lock symbol on it).

My preferences
Change your Front workflow options — choose the default email address your messages are sent from, make Front your default email client, set your snooze timing options, and more.

My responses
Create or edit your private canned responses (which only you can use) or set your vacation auto-responder.

My signatures
Create a signature for every occasion — Front designates the first signature as the default, so make sure the one you usually want to use is at the top.

Enable desktop notifications, mobile push notifications, or email notifications for activities you care about, like being mentioned in a comment or receiving a new message.

Change the appearance of your navigation and settings panel. Choose between a light or dark theme.

Send button
Choose between Send, Send & Archive, or Send & Snooze as your default send button behavior.

Reply button (mobile only)
Choose your default send button behavior for mobile. The options are: Reply, Reply All.

Send in new conversation
Enable this if you want to every reply, forward, or resend to be counted as a separate conversation.

Auto-subscribe on comment
If enabled, automatically subscribe to a conversation after posting a comment on a conversation. Any additional activities on the conversation will resurface it back in in the Shared with me section of your inbox.

Auto-subscribe on reply
If enabled, automatically subscribe to a conversation after replying to a message on a conversation. Any additional activities on the conversation will resurface it back in in the Shared with me section of your inbox.

Mute on unassign
If enabled, automatically mute conversations when you unassign a conversation from yourself. Any additional activities on the conversation will not resurface it back in your inbox. Only an @mention will resurface the conversation back into your inbox.

Mute on move from individual to team inbox
If enabled, automatically mute conversations when you move them from your private inbox to a team inbox. Any additional activities on the conversation will not resurface it back in your inbox. Only an @mention will resurface the conversation back into your inbox.

"Enter" to send in chat
Chat channels like Facebook, Intercom, and Smooch have light-weight composers that allow you to respond quickly. Enabling this preference will make it so your messages are sent when you hit Enter

Reply in a new window
Replying to a message will pop out an external composer.

Default channel
The channel you set here will be used whenever you compose a new message.

Reply with default channel
The channel you set as your default will always be used when replying to a message.

Keyboard shortcut options
Allows you to choose which keyboard shortcuts will apply on your account. Select "no shortcuts" to disable keyboard shortcuts.

Paste as text
Strip formatting when you paste text in Front's composer.

No attachment warning
If we think you meant to add an attachment but didn't, we will alert you.

Many recipients warning
Always surface a confirmation when you send an email to more than 10 recipients.

Selection direction
When the conversation you are on disappears (archive, sent), determine the conversation you want to see: the one above or the one below it. Choose Smart if you want the next conversation selected to be dependent on which direction you were just navigating.

Print attachments
If enabled, attachments will also be printed when printing a message.

Hide external images
If enabled, images will not automatically display in the email. Confirmation will be required to display images.

Long time format
Choose what format you want to see time in – short (12 hour clock) or long (24 hour clock).

Snooze timings
Determine which snooze timings to display in your snooze menus.

Send later timings
Determine which sent later timings to display in your send later menus.

Email format
Determine your default composer format (HTML or Markdown).

Canned response #1 -#5
Assign canned responses to shortcuts.

Mark as read
Choose when messages are automatically marked as read.

  • Immediately on selection: Will mark as read as soon as you select or land on the conversation in the conversations list, regardless of whether the conversation has loaded in the message panel. 
  • When message is opened: Will mark as read when the conversation actually loads in the message panel.

Default Calendar 
Select which calendar to use by default when creating a new event.

Week Start
Choose what day will show as the first day of your week.

Send usage data
Send data to Front to improve the performance of your app.

Allow access to individual resources via the API
Allows the API to access your various resources (channels, contacts, conversations, etc).

Badge counter
Manage the counter reflected in your badge (the red dot on your app).

Default phone number prefix
We will use this when you store a phone number without a prefix.

Team inbox tabs
Choose which tabs will show at the top of your team inbox - separate tabs for Unassigned and Assigned, or a combined Open tab.

Download location
Choose the location where files downloaded from email will go.

Front links target
Decide if Front links open in your browser or desktop application.

Default email client
Set Front as your system-wide email client.

Other sessions
Use this to sign out of all other sessions currently logged in to your Front account and ensure that this account is no longer accessible from any other device.

Offline cache
Use this to reclaim disk space by deleting recent conversations from the Front cache. 

Inbox counters
Choose whether your individual inbox counters will display the number of Unread or Open conversations.

Delegated inboxes
If you've been added as a delegate on teammate's individual inboxes, you can select the delegated inboxes you want to show in your personal workspace here.

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  • Cori Morris said:
    Email format
    Determine your default composer format (HTML or Markdown)

     My composer only allows RichText and Markdown.  How do I enable HTML?

  • Cori Morris will there be an option in the future to config inbox view to a horizontal split with reading pane for message preview along the bottom of the screen and message listing across the top as you can in outlook/gmail rather than current vertical only split?

  • Noah D Hi there! We don't have any immediate plans of implementing this feature, but we'll be sure to let you know when we do!

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