How to move a channel from one inbox to another


Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. Moving the channel to another inbox will bring along all the conversation history that is attached to that channel.


Step 1

Go into your account settings and select Inboxes.

Step 2

Select the inbox that contains the channel that you would like to move and then scroll down to the bottom of the page. There will be a button that says Move channel, click on it.

Step 3

Select which inbox the channel needs to be added to and then click Move channel. Any new messages that are sent to the channel will be in the new selected inbox.

Moving a channel from one inbox to another in the same team will not unassign conversations that were assigned to that teammate already.

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