Understanding Pricing

Overview

Front offers four base plans you can choose from: Starter, Plus, Prime, and Enterprise. Each plan unlocks a different set of productivity features to help you and your team work more effectively together.

Read on for more details on our current pricing, as well as on our pricing page.


Base plans

Starter: the essentials to get your team up and running

Cost: $12 user/mo (monthly) or $9 user/mo (annually)

Includes:

  • 3 team channels total, limited to 1 email, 1 chat (Front Chat, Intercom, Drift, or Smooch), and 1 social (Facebook)
  • Individual email inboxes (andersen@, amy@)
  • Collaborative features (assignments, mentions, share draft)
  • 3 team rules (Basic rule conditions) and 10 team canned responses
  • Calendar and scheduling
  • Shared contacts manager

Plus: customize your workflow with rules and integrations

Cost: $29 user/mo (monthly) or $24 user/mo (annually)

Everything in Starter, and:

  • 5 team channels total (email, social, or chat only)
  • Unlimited workflow rules (Basic rule conditions) and canned responses
  • Integrations (excluding CRMs and Zapier)
  • Plugin SDK
  • API access (up to 100 requests per minute)
  • Email sequences

Prime: even more automations and data to transform teamwork

Cost: $65 user/mo (monthly) or $49 user/mo (annually)

Everything in Plus, and:

Enterprise: the all-inclusive package

Cost: $79 user/mo (annually only)

Everything in Prime, and:


Plan add-ons

More team channels

If you hit the limit of team channels allowed on your plan, you can purchase this add-on to get 25 more team channels. You can only connect channel types that are allowed on your base plan: email only for Starter; email, live chat, and social for Plus; or any type for Prime and above.

Cost: $100 per mo for 25 additional team channels

You can purchase this add-on up to three times through in-app billing. Contact Front's sales team if you need more: sales@frontapp.com.

Increase API rate limit

The API rate limit add-on allows you to double the API rpm limit of your base plan. On the Plus plan, you start off with 100 requests per minute, while on the Prime plan you start off with 200 rpm.

Cost: + $200 per month per increase

You can purchase this add-on up to two times through in-app billing.

Twitter

The Twitter add-on allows you to connect one Twitter account to Front. You can add multiple Twitter add-ons to your plan. Each add-on allows you to create a team channel for public tweets and a team channel for DMs.

Cost: $20 per month per add-on

You can purchase this add-on through in-app billing.


Pricing FAQ

What currency do you accept?

US dollars ($)

How can I pay?

The simplest way is to add your credit card in in-app billing.

You can also pay by wire transfer or ACH if you purchase annually. If your IT department requires ACH or wire transfer, please contact our Sales team at sales@frontapp.com. For more information visit this help article.

Do I get a discount for purchasing yearly?

Yes. By purchasing an annual plan, you are guaranteed savings of at least 13%, depending on the plan.

How can I add licenses?

You can add a license through Settings > Teammates > Invite a Teammate. When you add a new teammate, we will charge your credit card based on the prorated time between when they were added and the next billing statement. This charge will happen within the day the teammate is added.

Additionally, you can also purchase additional licenses via Settings > Billing

When and how can I change my plan?

You can change your plan at any time through in-app billing. Any time you add a new user license, upgrade your team plan, or purchase an add-on, we immediately bill the pro-rated amount for your current renewal cycle.

When licenses or add-ons are downgraded or removed, you will not receive a refund or credit for that license, or unused time on the add-on. You will have the additional license or add-on available for use for the remainder of the renewal period.

Find more details and instructions, in this article.

How can I change my billing information?

You can change your billing information in in-app billing and click on Edit payment details. For more information visit this article.

How do I see my past invoices?

You can see your past invoices in in-app billing and select View invoices. For more information visit this article.

When and how can I cancel my subscription?

You can cancel your subscription at any time through in-app billing. For more information visit this help article .

What is your refund policy?

You can cancel your Front subscription at any time. However, the monthly or annual payment you've made is nonrefundable and will not be issued as a credit to your account for future use, per our Terms of Service. Your team will remain liable for the entire upfront fee associated with the subscription period chosen, even upon early termination.

What is the difference between Basic and Advanced rule conditions?

There are a few Advanced rule conditions that are available on the Prime plan and above for more complex workflows. They will be visible in the rule builder for Starter and Plus plan customers but will be grayed out and cannot be used to create rules. For an explanation of all rule conditions, see here

The Advanced rule conditions are:

Rule condition category

Advanced condition

WHEN

  • Conversation unassigned                                 
  • Conversation reopened

IF

  • Custom contact field (can be updated via API)
  • Unreplied after
  • Unassigned after
  • Day is
  • Time is between
  • During business hours
  • Outside business hours

THEN

  • Assign based on a contact field
  • Assign in group (randomly)
  • Assign in group (round-robin)
  • Notify assignee

Company rules are also an advanced rule type and available only on the Prime plan and above.

Why am I required to buy at least 2 licenses?

Front is built to be a collaborative platform and most features are best showcased with multiple teammates. In order to get the most out of your Front subscription, we require you to have at least 2 teammates on the plan.


Prior to April 15, 2020, Front had a Pro plan and other add-ons that many customers may still be on today. Below are the legacy plan details and add-ons.

Everything in Plus, and:

  • 10 team channels total (any type including SMS, Talkdesk, Google Play Store, and custom API channels)
  • Unlimited workflow rules (Basic and Advanced conditions)
  • CRM integrations (Salesforce, Pipedrive, Hubspot, Zoho, Base) and Zapier
  • Analytics
  • Load balancing
  • Increase API rate limit to 200 requests per minute

Light users

Lower-cost license type for people you want to collaborate with, but who don't need to manage team inboxes. You can @mention or assign them conversations from team inboxes to loop them in, but they otherwise do not have access to your team workspace. Learn more here

Shifts

Create shift schedules across multiple timezones, and assignment rules will only assign to available teammates on the current shift. Conversations won’t be missed when shifts change, and analytics are more precise based on each teammate’s local shift hours. Learn more here.

You can purchase this add-on through in-app billing.

Access Management

The Access Management add-on was designed to supplement any base plan with a suite of features perfect for larger organizations, companies that require separate workspaces, or teams who need more advanced settings and security controls. Here are the features in the legacy Access Management add-on:

1. SSO

Allow your company to use single sign-on to log into Front, which is useful if you use many different software tools and you can simplify by having one login for them all. See here for how to set up SSO.

2. Multiple Teams

Create distinct workspaces within your Front account so you can have different groups of admins, teammates, inboxes, canned responses, rules, and settings for each Team. This is helpful for different departments, business hours, or groups of people. Learn more about when to use Teams.

3. Custom roles and permissions

Custom roles and permissions allow you to choose the exact actions that teammates are allowed to make in Front, in addition to the default Team Admin and Team Member roles. This is helpful when training new teammates, for instance, so that you can restrict them from sending messages from team channels while they onboard. Read here about what custom roles and permissions are possible.

4. IP restriction

IP restriction allows companies to restrict where teammates can access Front from. This is helpful for any company that has strict IT policies.

The add-on is applied to all users, both Full and Light, in the company. 

5. Auto provisioning

Auto provisioning allows you to access Front's SCIM API to automatically provision teammates and their inboxes.

6. In-app support chat

You will have access to on-demand support through our in-app chat. 

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