Average resolution time (in Team tab)
Average time it took for conversation segments to be resolved in the date range of the report.
Resolving a conversations means that there is at least 1 reply before the conversation has been archived or trashed. Note that if the conversation reopens within your set activity window, it will no longer be counted as resolved.
Resolution will be attributed to the teammate who last acted on the conversation.
|Calculation||Computed by adding all the response times of conversations that have been resolved, and dividing by the total number of segments to get the average. Resolution time is attributed to the teammate who resolved the segment.|