Messages sent (excluding replies)
Edited

Term name

Messages sent (excluding replies)

Purpose

Track the volume of work your teammates have produced by focusing on conversations they initiated. Useful in teams such as sales and customer success that initiate outbound conversations.

 

Example use case: Charlie is in charge of proactively contacting customers, and his progress can be followed with Messages sent (excluding replies).

Definition

Count of all outbound messages sent as new conversation segments over the time period of the report, excluding the outbound messages that are replies to an inbound.

Location & attribution

FAQ