Conversation ID and link
Every conversation in Front has a unique Conversation ID and permalink. It may be useful for you to use this ID internally, for instance if you want to follow up with a teammate regarding a specific, high-priority conversation. You can also use the link internally for teammates to open this conversation directly.
A Conversation ID is also helpful when you're experiencing an issue in Front. Please email this ID to us for investigation.
To find the Conversation ID, click the conversation menu and select Copy conversation ID. You can also copy the conversation link to share.
The ID will automatically be copied.
To quickly navigate to a conversation, use the keyboard shortcut shift + O to bring up the navigation box, and paste the Conversation ID.