
Conversation ID and link
Overview
Every conversation in Front has a unique Conversation ID. It may be useful for you to use this ID internally, for instance if you want to follow up with a teammate regarding a specific, high-priority conversation.
A Conversation ID is also helpful when you're experiencing an issue in Front. Please email this ID to us for investigation.
Instructions
Step 1
To find the Conversation ID, click the conversation menu and select Copy conversation ID. You can also copy the conversation link to share.
Step 2
The ID will automatically be copied.
Step 3
To quickly navigate to a conversation, use the keyboard shortcut shift + O to bring up the navigation box, and paste the Conversation ID.