How to enable and use the Jira integration

Overview

Like other integrations, you need to be an admin in order to enable the Jira integration.

The Jira integration allows you to create a Jira task from Front.


Instructions

Step 1

Go into your Settings and select API & Integrations. Click on Jira.

Step 2

Select Settings, and turn the toggle on to enable Jira. 

Step 3

If you'd like to reopen conversations after a Jira issue has been closed, then click the Sign in to Jira button.

Note: When authenticating the Jira integration, Front attempts to add a webhook subscription for Jira issue updates. This lets Front know when Jira resolves an issue. If Front is not reopening closed issues, please check with your Jira admin to see if a webhook to frontapp.com exists in your Jira settings. It may be necessary to re-authenticate on Front's side with a Jira admin that is able to create webhooks through the Jira API.

Step 4

Click Save to finish enabling the Jira integration.

Step 5

Now, go back into your mailbox view. Next to your subject is a tag button. Click that, and select Jira issue.

Step 6

The first time you add a Jira issue, you will be required to sign in to Jira from Front using your Jira credentials. 

In the sign-in screen that will pop up, you will need to enter your Jira base URL, which is a unique URL to access your company's Jira database. You may need to ask your Jira admin for this information if you don't have it. It should be in the format of: something.atlassian.net

Step 7

After that, complete the detail fields to open an issue. When you're done, click Open issue.

Step 8

Your issue is now posted. You will see a tag to the right of the subject line of your email. You can click on that to see the task in Jira.

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  • Hi there, I have trouble using the "Reopen front conversation when JIRA is closed" feature. How does it work exactly? Does it work with a specific status name (like CLOSED or DONE)? Thanks for your kind help :)

    Reply Like
  • Xavier Dorémus Hi! When you close an issue in JIRA, the conversation associated to that issue should automatically reopen if it was archived. Does that make sense?

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  • Cori Morris Hi Cori! It does make a lot of sense, but it doesn't seem to work... I tried a lot a possibilities, but no message comes back to the inbox when I close the related issue. I don't even know where to start, could you please help?

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  • Xavier Dorémus Sure! Could you send us an email with the Conversation ID that has the JIRA issue/tag on it?

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  • Cori Morris E-mail sent! :) Thanks!

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  • My problem has been fixed (quickly and nicely) by Front (it was a proxy problem on their side).

    Reply Like 1
  • Hello - I have integrated front into my JIRA system, however, I would like to know if certain Front messages could be triggered as auto-tags into a queue in JIRA

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  • Holly Clarke Hi there! At this time, there's no way to automate JIRA-related tasks.

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