How to enable and use the Jira integration
Like other integrations, you need to be an admin in order to enable the Jira integration.
The Jira integration allows you to create a Jira task from Front.
Currently, the Jira integration does not support custom fields.
Go into your Settings and select Integrations. Click on Jira.
Select Settings, and turn the toggle on to enable Jira.
If you'd like to reopen conversations after a Jira issue has been closed, then click the Sign in to Jira button.
Note: When authenticating the Jira integration, Front attempts to add a webhook subscription for Jira issue updates. This lets Front know when Jira resolves an issue. If Front is not reopening closed issues, please check with your Jira admin to see if a webhook to frontapp.com exists in your Jira settings. It may be necessary to re-authenticate on Front's side with a Jira admin that is able to create webhooks through the Jira API.
Click Save to finish enabling the Jira integration.
Now, go back into your mailbox view. Next to your subject is a tag button. Click that, and select Jira issue.
The first time you add a Jira issue, you will be required to sign in to Jira from Front using your Jira credentials.
In the sign-in screen that will pop up, you will need to enter your Jira base URL, which is a unique URL to access your company's Jira database. You may need to ask your Jira admin for this information if you don't have it. It should be in the format of: something.atlassian.net
If you use SSO with Jira, and don't have a password, you can use an API key in place of a password. You can manage API keys here.
After that, complete the detail fields to open an issue. When you're done, click Open issue.
Your issue is now posted. You will see a tag to the right of the subject line of your email. You can click on that to see the task in Jira.