How to enable and use the Jira integration

Overview

The Jira integration allows you to connect to your Jira account from Front and create new issues or tag existing issues. Your Front conversations will be linked to the tagged Jira issues for quick reference, and vice versa. 

Like other integrations, you need to be an admin in order to enable the Jira integration for the first time. Then, each user will log into their Jira account in their own Front.

Currently, the Jira integration does not support custom fields.


Instructions

Admin steps

Step 1

Go into your Settings and select Integrations. Click on Jira.

Step 2

Click to the Settings tab and turn the toggle to enable the integration. 

Step 3

If you'd like to reopen conversations after a tagged Jira issue has been closed, then click the Sign in to Jira button. You will see the following screen to sign in with your API token:

This step requires a Jira admin to log in to enable the integration for the company. You will need to enter your Jira base URL, which is a unique URL to access your company's Jira database. It should be in the format of: something.atlassian.net

Your login username is the email address you signed up with, and the password is an API token you must create in your account settings. If you use SSO with Jira, your password is also the API token.

Note: When authenticating the Jira integration, Front attempts to add a webhook subscription for Jira issue updates. This lets Front know when Jira resolves an issue. If Front is not reopening closed issues, please check with your Jira admin to see if a webhook to frontapp.com exists in your Jira settings. It may be necessary to re-authenticate on Front's side with a Jira admin that is able to create webhooks through the Jira API.

Step 4

Click Save to finish enabling the Jira integration.

End-user steps

Step 5

Go into your Front workspace view. On any conversation, click the tag button and select Jira issue.

Step 6

The first time you use the Jira integration, you will be required to sign in to Jira from Front using your preferred method of logging into Jira. You will see the sign-in screen below, where you can select how you want to log in:

You can sign in with your Jira email, or use a Google/Microsft account:

If you want to Sign in with an API tokenStep 3 above for details.

Step 7

Now, you can use the tag menu to create a new Jira issue to attach an existing issue by toggling between Open a new issue or Attach to existing.

 

Step 8

Once you've attached the issue, you will see a tag at the top of the conversation linking to the issue in Jira. Click the tag to see more options, such as opening the to the issue within Jira.


FAQ

We use JIRA Server on-premise, how can I sign in?

There are 2 options for you: you can either create API tokens or set up an OAuth application for yourself. 

API Tokens: First try creating a token through the Atlassian portal. If you have any issues, we would suggest following Atlassian's guide on creating basic or OAuth tokens. Once you have generated an API token according to that guide, continue to log in to the Front JIRA integration with your JIRA host address, email, and this token.

OAuth Application: This will be more in depth. See this help article for more information.

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  • Hi there, I have trouble using the "Reopen front conversation when JIRA is closed" feature. How does it work exactly? Does it work with a specific status name (like CLOSED or DONE)? Thanks for your kind help :)

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  • Xavier Dorémus Hi! When you close an issue in JIRA, the conversation associated to that issue should automatically reopen if it was archived. Does that make sense?

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  • Cori Morris Hi Cori! It does make a lot of sense, but it doesn't seem to work... I tried a lot a possibilities, but no message comes back to the inbox when I close the related issue. I don't even know where to start, could you please help?

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  • Xavier Dorémus Sure! Could you send us an email with the Conversation ID that has the JIRA issue/tag on it?

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  • Cori Morris E-mail sent! :) Thanks!

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  • My problem has been fixed (quickly and nicely) by Front (it was a proxy problem on their side).

    Like 1
  • Hello - I have integrated front into my JIRA system, however, I would like to know if certain Front messages could be triggered as auto-tags into a queue in JIRA

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  • Holly Clarke Hi there! At this time, there's no way to automate JIRA-related tasks.

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  • Hi! Is there a way to search for the jira ticket number in Front when you've enabled this integration? Searching for "tag:" for example doesn't work, is there another property I can use instead?

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  • Hi Caroline Bryngelson ! This tag isn't searchable, you can search for existing JIRA(s) within the plugin though by clicking on the JIRA plugin tag and searching within in it by toggling attach to existing issue to see find the JIRA number. Hope that helps!

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  • Hello Cori Morris - all my Jira tickets created in Front are put by default in the backlog section and not in the tableau section on my Jira's board project.

    Do you know why? Any way I can change that? I don't see where I can edit this neither on front when creating the ticket, nor in front's integration settings. 
    thanks

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  • Hi majelan please contact us via the help center form and our team will take a look. thanks!

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