How to move conversations to another inbox or folder
Moving a conversation is helpful when you want to pass a conversation on to another team. Unlike traditional email forwarding, moving conversations allow you to hand off a thread from one inbox to another to make sure your customer is helped by the best team possible.
You can move your private conversation to a shared inbox, but you cannot move a a shared conversation into a private inbox.
Try the following two ways to move a conversation to another inbox or folder in Front:
To drag and drop, click on the conversation you want to move and drag it to the appropriate team inbox.
When to use drag-and-drop: Use this method for the fastest and easiest way to move conversations to team inboxes you have access to.
Search and select
When to use search and select: Use this method to move messages to inboxes you don't have access to, as they will show up in the search results.
To search and select an inbox to move the private conversation to, click "..." located at the top of the conversation and search for the appropriate team inbox.
To search and select an inbox to move a shared conversation to, click the inbox name on the top right and choose or search for the destination inbox.
Helena Li It does but it doesn't, because there are thousands of conversations. And after moving them, it unassigns and opens them up.
It was suggested to me that we ask our team members to just "retire" the folder by clicking the "eyeball" so it doesn't clutter their view, but still be able to see those conversations in a search.Reply