How to add a Google Group as a shared inbox in Front
To get started with Front, you need to forward the email sent to your Google Apps to Front.
Go to your settings
Click on "Inboxes" and "Add a team inbox"
Choose the "Email" option
Enter the email address of your team inbox
Choose "Google Group"
Copy your forward address
Copy the email address we generated for you when creating a new inbox.
If you need to find it again, go to Inboxes, pick the inbox, then click "Edit channel: firstname.lastname@example.org"
Add the address to your Google Apps group
Login to your Google Apps admin area (http://www.google.com/a/domain.com)
On the main navigation page, click on Groups.
If you already have a group setup for your email address, just edit the group and paste the forwarding address (the one we obtained at step #1) to the Add new members field and click the Add button.
Remove individuals from the Google Group, except the Front email address
Remove individuals from the Google group so only one copy of the email comes into Front and duplicate emails aren't sent to individuals as well.
Send a test email
When you are ready, click the "Send test email" button. It will verify that the Google Group is correctly configured and automatically validate your inbox.
Note: If you have trouble validating, please email email@example.com for assistance.
If you don't have a Google Group
Create a new group by clicking the Create group icon in the upper-right corner of the page
If you create a new group:
- Give it a name
- Give it an email address (be sure it matches the email address you've added into Front!)
- Set access level to Team
- check the box to allow anyone on the internet to post a message
Click on Create a new group when done.
Note: All outbound mail will be sent for Google Groups via Sendgrid. You may want to set up your SPF/DKIM records to improve your deliverability.
Frequently Asked Questions
How do I remove the Google Group footer that is included in every email I send from Front?
You'll need someone with Google Admin access to navigate to the Group settings page in your Google Admin Console and make sure the "Allow members outside your organization" is set to "No".
That's correct there are some settings in Settings > Email options > Email footer where you can remove everything, including a "Display how to unsubscribe from this group by email." option. However looking into this a bit yesterday it sounds like this unsubscribe remains for members outside the Google Apps organization, such as the Front forwarding address. Presumably that's for CAN-SPAM, etc. compliance.
There's probably a workaround entailing a new user/address where I could forward to both Front and the group, or perhaps making frontapp.com a domain alias for the entire org to "whitelist" it for Google Groups. But those solutions involve extra cost and noise in our Google account, it'd be nice if Front could strip that footer as part of the Groups integration.
I've figured out how to get rid of the unsubscribe footers. Hopefully, Google doesn't "fix" this.
In the Group settings page on the Admin Console make sure "Allow members outside your organization" is set to NO. This may seem incorrect because the Front domain is obviously outside of your Apps domain, but it disables the footer yet the emails will be delivered to Front normally.
Matt Wielbut thank you for this solution, couldn't find it else where. It does the trick indeed if we respond to one message only. for the correspondant it appears without the line. However, when the correspondant answers to our first message and we respond back, the line appears again at the bottom of the conversation. Does it happen to you as well ?
Cori Morris any updates on a newer solution ?