How to add a Google Group
Follow these instructions to add your Google Group to your team workspace in Front. A Google Group is a free mail option that Google provides to companies who want to easily distribute mail sent to a single address to a group or team of people.
Prerequisite for adding a Google Group to Front
- The person who adds the Google Group needs to be a Front administrator.
- You need to have a Google admin role that allows access to Groups to be able to complete the setup - Super Admin or Groups Admin.
- Update your Google Group access settings so external addresses can publish topics and view topics. Also, make sure the Google Group allows members outside your organization to be added as a member of the group.
Helpful information before you get started
- Google Groups are set up using email forwarding so Front will only have access to emails moving forward, no historic context.
- All historic Google Group emails will reside in individual teammate Gmail accounts, which Front can import history from.
Consider converting your Google Group into a Gmail account, especially if you want to retain a record of all messages sent from your Google Group and to take advantage of Front’s API sync capabilities. There will be a GSuite license cost associated with making a Google Group a Gmail account.
Step 1 - Head to your Settings > Inboxes > Add a team inbox to add your Google Group to your team workspace. It’ll be in the company section of your settings.
Step 2 - Select Email.
Step 3 - Input your Google Group address and click on Next.
Step 4 - Select Google Group.
Step 5 - Copy the unique Front forwarding address.
This forwarding address should only be used for the Google Group you added, do not reuse this forwarding address for other Google Groups.
Step 6 - Using the Google Admin Console and go to Groups within the admin panel > select the Google Group you added to Front and add the Front forwarding address as a member.
To manage members using the Google Groups interface follow these instructions.
Step 7 - Update the Google Group membership and add the front forwarding address as a member.
Step 8 - Remove all other members from the Google Group who will be using Front to manage emails moving forward. Once members are removed they will no longer receive the Google Group's email in their personal Gmail account, they will only be able to access those emails from Front.
*Before removing members from the Google Group, we recommend you send an internal note to those members and give them a heads up.
Step 9 - Navigate back to Front and click Send test email to validate the forwarding is set up correctly.
Note: If you have trouble validating, please email firstname.lastname@example.org for assistance.
Step 10 - Once you’ve successfully validated the email forwarding connection add SPF/DKIM records to your DNS. This will give Front proper authority to send emails on behalf of your domain and ensure uninterrupted email deliverability. More information about SPF/DKIM can be found here.
How to create a new Google Group for Front
To create a new Google Group group by clicking the Create group icon in the upper-right corner of the page
If you create a new group:
- Give it a name
- Give it an email address (be sure it matches the email address you've added into Front!)
- Set access level to Team
- check the box to allow anyone on the internet to post a message
Click on Create a new group when done.
Note: All outbound mail will be sent for Google Groups via Sendgrid. You may want to set up your SPF/DKIM records to improve your deliverability.
Frequently Asked Questions
How do I remove the Google Group footer that is included in every email I send from Front?
You'll need someone with access to the Google Group. Navigate to the Google Group's Settings > Email options and toggle off Include Default Groups Footer.
How do I create a new Google Group?
You can find instructions on how to create a new Google Group here. The Google Group will need to have these minimum permissions:
That's correct there are some settings in Settings > Email options > Email footer where you can remove everything, including a "Display how to unsubscribe from this group by email." option. However looking into this a bit yesterday it sounds like this unsubscribe remains for members outside the Google Apps organization, such as the Front forwarding address. Presumably that's for CAN-SPAM, etc. compliance.
There's probably a workaround entailing a new user/address where I could forward to both Front and the group, or perhaps making frontapp.com a domain alias for the entire org to "whitelist" it for Google Groups. But those solutions involve extra cost and noise in our Google account, it'd be nice if Front could strip that footer as part of the Groups integration.
I've figured out how to get rid of the unsubscribe footers. Hopefully, Google doesn't "fix" this.
In the Group settings page on the Admin Console make sure "Allow members outside your organization" is set to NO. This may seem incorrect because the Front domain is obviously outside of your Apps domain, but it disables the footer yet the emails will be delivered to Front normally.
Matt Wielbut thank you for this solution, couldn't find it else where. It does the trick indeed if we respond to one message only. for the correspondant it appears without the line. However, when the correspondant answers to our first message and we respond back, the line appears again at the bottom of the conversation. Does it happen to you as well ?
Cori Morris any updates on a newer solution ?