Time-based rules for automation
Prioritizing work in a busy inbox is important but often hard to achieve. Let Front notify you when a conversation has been sitting unanswered and unassigned in your inbox for too long. Here are some of our favorite time-based rules to help you get responses out faster.
Notify the right teammate or send to a Slack channel
If you don't have Slack but want to try it out, just let us know! Choose whatever conditions you'd like to specify when a teammate should be notified in Front or via Slack.
Move to an Urgent inbox
Is it possible yet to create an SLA type rule that respects business hours?
eg If I need to escalate a message if it hasn't been replied to within 4 business hours, so if the message arrives at 9pm Tuesday and we work 9-5 Monday to Friday the message would only trigger the rule 1pm on Wednesday.
PS By business hours I'm referring to the same business hours that we've setup in the analytics