Time-based rules for automation
Prioritizing work in a busy inbox is important but often hard to achieve. Let Front notify you when a conversation has been sitting unanswered and unassigned in your inbox for too long. Here are some of our favorite time-based rules to help you get responses out faster.
(Click here for more information on how to build and enforce an SLA workflow.)
Notify the right teammate or send to a Slack channel
If you don't have Slack but want to try it out, just let us know! Choose whatever conditions you'd like to specify when a teammate should be notified in Front or via Slack.
Move to an Urgent inbox
This feature is available on the Prime plan or above. Some legacy plans with different names may also have this feature.
Is it possible yet to create an SLA type rule that respects business hours?
eg If I need to escalate a message if it hasn't been replied to within 4 business hours, so if the message arrives at 9pm Tuesday and we work 9-5 Monday to Friday the message would only trigger the rule 1pm on Wednesday.
PS By business hours I'm referring to the same business hours that we've setup in the analytics