Customize your workspace to show tags, inboxes, and teammates
Individual workspace options
To change the counter type of your individual inbox, click into Settings and My Preferences. Scroll to the option for Inbox counters and use the dropdown to select Unread or Open inbox counters.
Team workspace options
Team inboxes view
You can curate the list of team inboxes that show on your navigation panel. Click on the plus sign next to the team name to select which team inboxes you want to display. Admins will be able to also create a new inbox from this menu.
Delegated inboxes view
You can choose which delegated inboxes you want to show or hide in your workspace panel. Go into your Settings, and click on My preferences. Scroll to the setting called Delegated inboxes and use the dropdown menu to select which teammates you want to show or hide in your workspace. The teammates you select will now be displayed.
Customize the list of teammates that show by clicking the plus sign next to the Assigned conversations section at the bottom left of your navigation panel. You can select which teammates you want to show in this list so that you can quickly see their availability status and their assigned conversations.