Customize your workspace to show tags, inboxes, and teammates

Overview

Front makes it easy to customize what’s displayed in your individual and team workspaces. You can change what your counters show, and show/hide inboxes, tags, and teammates.


Individual workspace options

Tags view

In your individual workspace titled Me on the top left corner, click on the gear icon. You will see the options to create a new tag and show/hide private tags or team tags

Counters view

To change the counter type of your individual inbox, click into Settings and My Preferences. Scroll to the option for Inbox counters and use the dropdown to select Unread or Open inbox counters.


Team workspace options

Team inboxes view

You can curate the list of team inboxes that show on your navigation panel. Click on the gear icon next to the team name to select which team inboxes you want to display. Admins will be able to also create a new inbox from this menu.

Delegated inboxes view

You can choose which delegated inboxes you want to show or hide in your workspace panel. Go into your Settings, and click on My preferences. Scroll to the setting called Delegated inboxes and use the dropdown menu to select which teammates you want to show or hide in your workspace. The teammates you select will now be displayed.

Teammates view

Customize the list of teammates that show by clicking the gear icon next to the Assigned conversations section at the bottom left of your navigation panel. You can select which teammates you want to show in this list so that you can quickly see their availability status and their assigned conversations.

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  • Is it possible to link a personal work email account to Front as well as the group email account so that individuals can access all of the mail addressed to their personal account as well as the emails assigned to them, without others having access to or sight of their personal work emails? Thanks

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  • Rob Jones Hey! Absolutely. For personal accounts, set them up as individual inboxes. Here's some more information about them:

    https://community.frontapp.com/t/k961sm/creating-individual-inboxes
    https://community.frontapp.com/t/y7621v/understanding-individual-inboxes

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  • Cori Morris Cori Morris thanks!

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  • This doesn't work. When I click the 3 dots to the right of Team inboxes it only shows the counter settings; there is no option to show or hide inboxes.

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  • SPG Sorry about that. The show/hide option has moved to the "More >" menu. We will get this updated :-)

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  • Ok thanks for this information, I got it to work now.

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  • Is it possible to have the counters on each of my tags count only unread conversations rather than open conversations? I'm able to do this for my inbox but not for each of my tags. Thanks!

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  • Megan Brown Hi there! Not at this time, but I'd be happy to share this feedback with the team.

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