Automate actions with rules
For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for tracking and analytics purposes. This is what Front rules are for made for.
How it works
Front rules allow you to automate a wide range of actions, so you can save time in the long run. Head to your Settings and between My rules, to create rules for your individual inbox, or Rules to create rules for a team inbox. Rules are customizable and flexible so you can apply a set of actions to a specific inbox or a set of inboxes — whatever you need.
Every rule needs three things:
1. "When" trigger conditions determine when a rule will be applied
2. "If" filter conditions determine the criteria that have to be met in order for that rule to be applied
3. "Then" action conditions specify the set of actions that will be applied to the conversation if the rule is processed
Need some inspiration? A collection of our most popular rules can be found in our Rules Directory!
Move a message
Use this rule to move messages to another folder or inbox based on a subject line, SLA commitments, or even a group the sender belongs to.
Send an immediate reply to your customer so they know you’re getting back to them soon.
Send to Slack
Notify a Slack channel or a teammate whenever your conditions are met.