Total Conversations (in Conversations Tab)

Term: Total Conversations (in Conversations Tab)
Meaning

This is the total number of segments, or conversations, where at least one message was sent or received, for the selected date range. Specifically in the Tags Table, this metric refers to any conversation where the related tag was applied during this date range.

Location

Conversations Tab

Calculation N/A
Example N/A
FAQ

This metric specifically refers to the number of conversations that had inbound or outbound messages; whereas the similarly-named Conversations metric in the Team tab refers to conversations with an action from teammates (assigned, unassigned, archived, outbound reply).

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