Troubleshooting: my scheduling link doesn't show the slots I expect it to

Overview

In this guide, we walk through how to troubleshoot a scheduling link that isn't showing the time slots you expect it you. There are a few common reasons why that might be happening.


Double Booking Calendars

By default, a new scheduling link's Double Booking Calendars setting is set to your primary calendar. This means that Front will hide time slots that conflict with events on your primary calendar. As a result, the time slots shown to meeting requestors often do not include all of the availability that you've marked for the link.

A few exceptions to keep in mind: Time slots are not hidden for events that you've marked yourself as "Not Attending" or "Available" for. Keep in mind also that if you have an all-day event on your calendar that you're marked as "Busy" for, Front will hide all time slots on that day. 

You can edit your scheduling links at any time to modify Double Booking Calendars.

Availability Type

The type of available times you set for your scheduling link impact the times that appear. With non-recurring availability, you mark your meeting availability by dragging specific times on your calendar, like September 21st from 1pm-4:00pm. As a result, if you pick a few non-recurring times over the coming week and view the link 2 weeks later, you'll see that all of the time slots are outdated and that you have to add new availability to the link.

With repeating availability, you mark your weekly availability once, and then that availability repeats week-to-week. So if you add Monday 1:00pm-4:00pm , your repeating link will allow meeting requestors to book time slots for every Monday between 1:00pm-4:00pm.

Meeting Buffers

The Meeting Buffer setting allows you to add padding between meetings to prevent back-to-back calendar events. This causes time slots to be hidden when you might expect them to be available. 

For example, imagine that you've added a meeting buffer of 10 minutes and are available from 10:00 to 11:00 for a 30 minute meeting. Your availability starts as:

10:00-10:30
10:15-10:45
10:30-11:00

If someone books the 10:00-10:30 slot, the 10:15-10:45 slot will be hidden because it conflicts with that meeting. But Front will also hide the 10:30-11:00 slot because of our Meeting Buffer of 10 minutes.

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