How to enable and use the Agatha Answers integration from Forethought

🚨April 2020 Update: We are in the process of sunsetting the Agatha Answers integration from the Front Platform. Please reach out to the Agatha Answers (Forethought.ai) team if you have any questions at support@forethought.ai.

Overview

Agatha Answers (developed by Forethought.ai) is an AI-powered teammate that helps customer-facing teams find answers quickly and respond faster — reducing time-to-resolution by 30%. 

When you enable the Agatha Answers integration in Front, an inbox plugin will be added that scans each open conversation to understand intent.  Agatha then automatically pulls relevant information from all your knowledge sources directly into your Front inbox and recommends the best answer. 

Instructions

At this time, Agatha Answers must be configured for your team by Forethought and is not available self-serve. If you are interested in trying Agatha Answers, please set up a demo or email the Forethought team directly!

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