Using topic links to group conversations

Overview

Topic links work in a similar way to Tags, making it easy to group conversations together under a common topic. In the case of topic links, the common topic is a URL to a website or resource, such as your internal customer platform or project management system.

Creating a Topic

Step 1

Like Tags, Topic links are created from the Tags menu:

Clicking New link will prompt you to enter a URL to associate this conversation with.

Step 2 

Once you hit Add, the topic link will appear in the conversation tag list along with any other tags on the conversation.

Step 3 

Clicking the topic link, you can choose to view all conversations with the same topic link, or to open that linked URL in a browser.