Using topic links to group conversations
Topic links work in a similar way to Tags, making it easy to group conversations together under a common topic. In the case of topic links, the common topic is a URL to a website or resource, such as your internal customer platform or project management system.
Creating a Topic
Like Tags, Topic links are created from the Tags menu:
Clicking New link will prompt you to enter a URL to associate this conversation with.
Once you hit Add, the topic link will appear in the conversation tag list along with any other tags on the conversation.
Clicking the topic link, you can choose to view all conversations with the same topic link, or to open that linked URL in a browser.