How to set up an Intercom inbox in Front


Front's Intercom inbox allows you to answer your customers inquiries from Front, saving you time from logging in to Intercom. You can also access Front's features when replying to your Intercom messages.

How Front syncs with Intercom

  • New conversations in Intercom that have at least one reply from a customer or change in status get synced into Front.  New conversations that only consist of an automated greeting are not synced until the customer replies or until an Intercom admin closes them.
  • Replies from Front are synced into Intercom
  • 2-way sync on open and close status

Setting up the Intercom Inbox

Step 1

Go into your Settings, select Inboxes, and Add a team inbox.Step 2

Select Intercom.

Step 3

Select Connect to Intercom.

Step 4

Sign in, and click Accept.

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