Understanding comments


Comments are internal messages you can post on any conversation. Only your team can see comments, so you can discuss the conversation amongst yourselves without having to forward the message around. 

You can also get a specific teammate's attention using @mentions — just type the @ symbol in the comment bar, then their name. That will pop the conversation into that teammate's inbox in Shared with me for them to comment.


Step 1

At the bottom of a thread, you'll see a comment box that says Type your comment...

Step 2

To submit the comment, press enter on your keyboard, and the comment will appear in the thread.

Step 3

As you can see, comments and messages will appear in the thread in chronological order.

To see all comments where you've been mentioned, click on the Shared with me section of your inbox. 

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  • Is it possible to create a new conversation with an internal colleague without sending them an email (essentially starting a chat)? It seems that comments are only available once an email exists that you would like to comment on.

    Like 1
  • yes that would be handy

    Like 1
  • Duncan Roy, apologies for the delayed reply. But, I come with good news for you and Ram.

    We are working on something that we're calling a "comment-only conversation" where you can send chat-like conversations to teammates. We'll be experimenting with it next month. Stay tuned for updates!

    Like 2
  • how do you mean delayed:-) asking for a function and then 💥it's there...

  • Ram, Duncan sent the message one month ago. I was apologizing to him 🙂

  •  Cori that's great to hear, thanks for the update

    Like 1
  • I have seen Horizontal blue logo G in comments, may I know where I can register for that account? 

  • Best Photographer I'm not sure I understand. Can you clarify?

  • Is there any way to pin a comment to the bottom of an email. So if I put a comment in, it will stay at the bottom as I scroll through the email, rather than scrolling inside the email chain?


    I am also curious if the comment-only conversation is available to use?

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