How to use @mentions in comments
Mention one teammate
You can mention someone using the @ symbol within the comments section of a conversation, and this person will receive an email notification and/or an in-app notification, depending on his or her notification settings.
Typing the @ symbol will show your top 10 most commonly mentioned teammates. As you type in their name, the suggestions list will adjust.
Mention a non-teammate
You can mention someone who does not share a team with you. Those users will be marked with the (not in team) text in the autosuggest menu.
Mention your whole team
You can mention everyone on your team using @all, and every teammate will receive this mention in their inbox and/or as a notification. Note that @all will only notify teammates with access to the inbox where that conversation lives.
Mention a custom group
You can also create an @mention shortcut that will mention a specific group of people, using rules. For instance, this rule will allow you to use the mention @cx to notify the teammates listed below.
Mentions in private inboxes
Mentioning a specific teammate in a conversation from a private inbox will prompt a dialog offering you to invite said teammate to this conversation as a participant. This will not give your teammate's ability to read other conversations from your private inbox, or to send messages in your name.
Using @all in your private inbox will not mention anyone, unless:
- This conversation previously had participants already. In that case, they will get notified by the @all mention.
- Your inbox is delegated to teammates. In that case, they (and them only) will get notified by the @all mention.