Understanding team inboxes

Front allows your team to manage shared inboxes more effectively. For addresses similar to support@company.com or info@company.com , multiple teammates can collaborate on replies and, ultimately, provide faster resolution times.

Emails arriving in a team inbox will be visible to all teammates who have access to the inbox. Only admins can give a teammate access to a team inbox. Admins can grant access to team inboxes at the time they invite a new teammate or to existing teammates on the account. 

If one teammate reads an email in a team inbox, it still appears as unread to other teammates. However, if one teammate replies to and archives an email in a team inbox, the email is archived for all teammates. That way, work is never duplicated.

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