Adding an individual inbox

Overview

You likely started using Front to manage team inboxes more effectively, such as your info@company.com, and now you may find it convenient to add your individual inbox to Front as well. This way, you can check all of your email in one place and work in Front full time. Individual inboxes are private by default, but you can share conversations with teammates in a variety of ways, documented below.


Instructions

Step 1

Go to your Personal Settings, click on Inboxes, and click Add an individual inbox.

Step 2 

Fill out the name and description of your inbox. Click Create.

Step 3

 

Choose a channel type from the menu. The most common individual channel type is Email, though you can add any channel type as an individual inbox that's compatible with your plan.

Step 4

Follow the steps on screen to complete setting up for the channel type you've chosen. We have specific setup guides for the different channel types in this section of our Help Center.

Step 5 

Click Finish to complete.


Privacy and sharing

By default, emails arriving in your individual inbox will stay private unless you choose to share them with another team member.

Share specific messages

To share specific message from your individual inbox, you can take any of the following actions: 

  • Assign the message to another team member
  • Mention a team member in a comment on the message
  • Move the message to a team inbox, which allow the people who can access that inbox to see the message
  • Create a private rule to automatically notify other teammates of certain messages, and your teammate will get a copy of the email in their Shared with me section.

Share whole private inbox

You can also share your entire individual inbox with a teammate if you'd like. Grant access by delegating your inbox to a teammate.

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  • I've shared an email with my teammate from my individual inbox, synced with the Gmail account. But when she tries to answer it, she gets an error that she can't compose from any channel. How can I grant an access to reply to such shared emails on my behalf?

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  • Svetlana Malakhova Hi! Can you send us the Conversation ID for the message she's trying to reply to? Please send it to team@frontapp.com and we'll take a look. Thanks!

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  • Hi Cori Morris . If I share an individual email, is there a way to cancel the share?

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  • Ben Hi there, yes, you can. If you click the 3 dots at the top, and select Share, you can check/uncheck the teammate you're sharing the conversation with.

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