Channels vs. Folders vs. Inboxes?

Since Front brings a new approach to email management, naturally, there is some new lingo to go along with it. Here is what we mean when we talk about:


A channel is any communication 'channel' you manage within Front. This can be an email address, Twilio phone number, Twitter, Facebook Messenger, etc. Each of these modes of communication represents a channel within Front.


A folder is an organizational space where you can organize emails into. You can create rules that auto-route emails into a folder or have your team manually move messages into one. Because folders do not have any channels in them, they do not receive any inbound messages.


An inbox is also an organizational space, the difference being that an inbox has a channel or multiple channels in them and a folder has none.

For instance, when you add your support@ email address to Front, we'll create an inbox for that channel. Because an inbox can hold multiple channels, you can also add your bugs@ and info@ email addresses into that inbox.  

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  • Is there a way to exclude messages from showing up under "all messages" (the 'master' team inboxes view)? 

    I have a folder that is getting messages 'imported' into it. The way our team uses Front, we are always in the "Team Inboxes" and viewing with the 'Open' filter, so we can address incoming issues. The folder "Ratings" does not receive "real-time" conversation that need to be addressed but it's showing up mixed in with our live issues...

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  • Allie Huang Hi there, currently there's no way to exclude messages from showing in "ALL" as that's your general archived list view. Sorry!

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