Channels vs. Team Inboxes?
Since Front brings a new approach to email management, naturally, there is some new lingo that goes along with it. Here is what we mean when we talk about:
A channel is any communication 'channel' you manage within Front. This can be an email address, Twilio phone number, Twitter, Facebook Messenger, etc. Each of these modes of communication represents a channel within Front.
A team inbox is an organizational space where emails live. There are two main types of team inbox:
Team inboxes without channels
Because these inboxes don't have channels in them, they won't receive inbound messages. Instead, what you can do is create rules that auto-route emails from other inboxes or have your team manually move messages into it. You can find more information about how to add and use these types of team inboxes here .
Team inboxes with channels
The biggest difference here is that these team inboxes have channels in them, which means they will receive inbound messages.
Is there a way to exclude messages from showing up under "all messages" (the 'master' team inboxes view)?
I have a folder that is getting messages 'imported' into it. The way our team uses Front, we are always in the "Team Inboxes" and viewing with the 'Open' filter, so we can address incoming issues. The folder "Ratings" does not receive "real-time" conversation that need to be addressed but it's showing up mixed in with our live issues...Reply