How to set up a custom SMTP inbox


When sending an email you have the choice to send emails using your own dedicated SMTP server. An SMTP server is a mailserver that you can use to send email. It stores your messages and ensures that your messages are either delivered or returned to you with a failure message. 

You can set up a custom SMTP inbox in Front, meaning you want to use your own server to send messages. Follow the instructions below to set up a custom SMTP inbox.


Step 1

Go into your Settings, select Inboxes, and Add a team inbox or Add an individual inbox.

Step 2

Select Email.

Step 3

Input your email address and name, and click Next.

Step 4

If you chose to add a team inbox, give your teammates access to the new team inbox, and click Create inbox.

Step 5

Use the forward address shown to redirect your emails, and then use the button to Send a test email.

Step 6

Scroll down in your inbox settings until you see Custom SMTP. Click the down arrow to expand the setting.Step 7

Turn the toggle to enable it.

Step 8

Complete the fields and test your connection.

Step 9

Click Save.

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    • Nick Kwan
    • Head of Growth // // Custom Packaging, Made Simple.
    • Nick_Kwan
    • 2 yrs ago
    • Reported - view

    Hi! Is this an administrator only function?

    Reply Like
  • Hi Nick Kwan,

    Yes, only admins have access to this option. I will add the admin-only tag. Thanks for bringing it to my attention.

    Reply Like
  • If we want to set this up for all users, is there a way to set it up at the account level?  Or do we need to set it up for each user individually?

    Reply Like
  • Nate Schwandt Each user individually.

    Reply Like
  • This is on the same topic.  We are using a CRM which automatically adds any email sent to a customer within the CRM to the activity for that customer.  However this doesn't work for our team using Front, even if I setup their inboxes with the custom SMTP of our email server.

    The emails also do not appear in the sent folder of the web-based email client for that email provider (Rackspace), so it seems like there is a disconnect somewhere.

    Reply Like
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  • 6 mths agoLast active
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