Auto-assign conversations on first reply
Any time you start a new conversation or reply to a conversation in a shared inbox, the next reply will auto-assign to you.
By default, this feature is enabled at the inbox level, but you have the option to turn it off.
Go into your Settings and select Inboxes. Then click the inbox you wish to disable auto-assignment on first reply.
Select the channel you wish the disable auto-assignment on first reply.
Turn the toggle off to disable auto-assign conversations on first reply.Step 4
Click Save to finish disabling the feature.