Auto-assign conversations on first reply


Any time you start a new conversation or reply to an unassigned conversation from a shared channel, the conversation will automatically be assigned to you. 

By default, this feature is enabled at the channel level, but you have the option to turn it off.


Step 1

Go into your Settings and select Inboxes. Then click the inbox the channel you wish to modify is present in.

Step 2

Select the channel you wish the disable auto-assignment on first reply.

Step 3

Turn the toggle off to disable auto-assign conversations on first reply.Step 4

Click Save to finish disabling the feature.

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