Auto-assign conversations on first reply


Any time you start a new conversation or reply to an unassigned conversation from a shared channel, the conversation will automatically be assigned to you. 

By default, this feature is enabled at the channel level, but you have the option to turn it off.


Step 1

Go into your Settings and select Inboxes. Select the inbox containing the channel you'd like to modify.

Step 2

Select the channel you wish to enable/disable auto-assignment on first reply.

Step 3

Turn the toggle on/off to enable/disable Auto-assign conversations on first reply.

Step 4

Click Save to finish enabling/disabling the feature.



If a teammate sends the first reply from outside of Front, then it will not automatically assign the conversation to them, even if you have the setting enabled. Teammates will have to send the message from within Front in order for the feature to work.

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