Auto-assign conversations on first reply

Overview

Any time you start a new conversation or reply to an unassigned conversation from a shared channel, the conversation will automatically be assigned to you. 

By default, this feature is enabled at the channel level, but you have the option to turn it off.


Instructions

Step 1

Go into your Settings and select Inboxes. Then click the inbox the channel you wish to modify is present in.

Step 2

Select the channel you wish the disable auto-assignment on first reply.

Step 3

Turn the toggle off to disable auto-assign conversations on first reply.Step 4

Click Save to finish disabling the feature.

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