Auto-assign conversations on first reply
Any time you reply to a conversation in a shared inbox, the next reply will auto-assign to you.
By default, this feature is enabled at the inbox level.
Go into your Settings and select Inboxes. Then click the inbox you wish to disable auto-assignment on first reply.
Select the channel you wish the disable auto-assignment on first reply.
Turn the toggle off to disable auto-assign conversations on first reply.Step 4
Click Save to finish disabling the feature.