Crossroads Courier solves their email pains with Front

Crossroads Courier's customer support team was overwhelmed by the volume of emails generated by 24 separate distribution lists in Outlook that sent each employee a copy of every email. There are 3 separate employee workshifts, and each lost the first hour of every workshift because they had to catch up and read emails, then delete those already handled by the previous shift.

With Front, they can all access 1 copy of the original email in their team inbox, so their overall volume of emails went down signficantly and now they don't have to waste an hour every shift. They each use the "out of office" status when they're done with their shift to ensure any customer responses to them are sent to the team's inbox for the next shift to pick up.

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