Analytics - create an individual analytics report
Individual analytics will allow you to see metrics about your personal performance across the inboxes you have access to, with the ability to set various filters and the option to export the data. These reports are available to all Premium and Enterprise plan teammates, regardless of admin status. You can also create a team analytics report, which you need to be an admin to do.
Note: Individual inboxes do not have business hours. Any shared inboxes you include into the report will follow the company's business hours if they have been set.
Click over to the Analytics tab on the bottom left of your Front dashboard.
Click Create a new report.
If you've already created your first report, click the + sign on the top left.
You will be prompted to name your report and select your filters using the dropdown menus. You can check off as many options in each category as you'd like. All inboxes, channels, and tags that you have access to will be available for you to choose from.
Inboxes: select the inboxes you would like included in the report
Channels: select the channels you would like included in the report
Teammates: only your name will show here since it's an individual report
Tags: use the dropdown options to filter conversations by specific tags or tag combinations:
- Any tags (all conversations) - all conversations with or without tags
- Includes any selected tag - conversations with at least one of your chosen tags
- Includes all selected tags - only conversations with all of your chosen tags
- [No tags] - untagged conversations
Once your report is set up, you'll be able to view metrics for the specific filters you've applied. You can also export the data into a CSV using the Export button.