Messages received (Inbox report)

Term: Message received (Inbox report)

Count of all messages received in an inbox.


Inbox report


Computed by counting all inbound messages received in an inbox.

Example Charlie starts a new conversation A sending an outbound message and replies to an inbound message in another conversation B. Messages sent would be 2 in that case: one message for each conversation.

How to reconstruct this metric with a Full event export

For a given inbox, filter rows to keep all lines with 

Inbox at event time = inbox name AND 

type = inbound


Messages received will be the distinct count of Message API ID

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