New conversations (received) (Inbox report)

Term: New conversations (received) (Inbox report)

Distinct count of segments that started on the time period of the report with an inbound message.


Inbox report


Computed per inbox by counting distinct segments with at least one event with New conversation = 1  and where the first message is an inbound.


The All inboxes line does the same for all inboxes at once.


For a given inbox, filter rows to keep all lines with 

Inbox at event time = inbox name AND

( type = inbound 

OR type = outbound 

OR type = out_reply )


Look at the first event for each Conversation API ID x segment and keep lines only when this first event has type = inbound.


Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1 


New conversations (received) will then be the distinct count of Conversation API ID x segment that are in both of the above lists.

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