New conversations (received) (Inbox report)
| Meaning | Distinct count of segments that started on the time period of the report with an inbound message. |
| Location | Inbox report |
| Calculation | Computed per inbox by counting distinct segments with at least one event with New conversation = 1 and where the first message is an inbound.
The All inboxes line does the same for all inboxes at once. |
| Example | |
| FAQ | For a given inbox, filter rows to keep all lines with Inbox at event time = inbox name AND ( type = inbound OR type = outbound OR type = out_reply )
Look at the first event for each Conversation API ID x segment and keep lines only when this first event has type = inbound.
Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1
New conversations (received) will then be the distinct count of Conversation API ID x segment that are in both of the above lists. |
