|Term name||SLA warnings|
Track replies that are approaching SLA breach, but not yet in breach. This acts as a warning signal for you to attend to a conversation to prevent it from officially breaching.
Example use case: If many conversations are raising SLA warnings, but have not yet breached, this can be an indication that your team is getting near its capacity. They are still below SLA limits, but close to no longer being able to handle conversations in a timely manner.
|Definition||Number of times an SLA rule applied a tag used for SLA warnings.|
|Location & attribution||