Understanding Front's composer

Email composer

To compose a new email, click the pencil icon in the top left corner.

Once you click on the pencil icon, you will see the email composer in a new window. In an email composer, you have many options in terms of formatting. Click on Formatting options if you do not see the detailed editing options.

Want a detailed breakdown of the available formatting options? Here's a walkthrough on how to navigate the composer.

Font family

By default, Front uses Sans-Serif fonts. This can differ depending on the machine you're using. Front uses Helvetica and Helvetica Neue (macOS 10.10 and later) on Mac, and Segoe UI on Window Vista and later. Otherwise, it will default to Arial. Of course, there are many other options in the composer if you choose to change your font.

Font size

Front's default font size is normal. There are additional options if you wish to use them.

Text color

Front's default font color is black, but that can be changed in this dropdown.

Highlight color

By default, Front does not utilize the highlight feature. You have different color options here if needed. 

Font styling: Bold, Italic, Underline, Strikethrough

Emphasize different parts of text, as expected.


Format your email with bulleted and numbered lists, or right/left indent.

Insert link

Hyperlink a word or phrase in your email.

Insert image

Add an image to your email.


Adding quotes will add a vertical line in front of the text, and will change the font color to grey. You can also edit the font after making it a quote.

Remove formatting

If you copy and paste a line of text into an email, and the formatting isn't what you're looking for, click this option to revert back to the default style.

Chat composer

You will see a different composer when replying to a chat message. A chat message exists in these inboxes: Intercom, Smooch, Twilio SMS, and Facebook. In a chat composer, you're not able to apply custom formatting to your text, but an additional checkbox option for "Enter to send" will appear. You can simply send replies by hitting Enter. Conversations aren't archived when you use "Enter to send," so you can easily send multiple replies in the same conversation providing a real-time chat experience.

Use the up and down arrows to navigate your conversation list quickly. Hit "r" to open the composer and "esc" to close it.

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Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.


New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.