Understanding Front's composer
To compose a new email, click the pencil icon in the top left corner.
Once you click on the pencil icon, you will see the email composer in a new window. In an email composer, you have many options in terms of formatting. Click on Formatting options if you do not see the detailed editing options.
Want a detailed breakdown of the available formatting options? Here's a walkthrough on how to navigate the composer.
By default, Front uses Sans-Serif fonts. This can differ depending on the machine you're using. Front uses Helvetica and Helvetica Neue (macOS 10.10 and later) on Mac, and Segoe UI on Window Vista and later. Otherwise, it will default to Arial. Of course, there are many other options in the composer if you choose to change your font.
Front's default font size is normal (14px). There are additional options if you wish to use them.
Front's default font color is black, but that can be changed in this dropdown.
By default, Front does not utilize the highlight feature. You have different color options here if needed.
Font styling: Bold, Italic, Underline, Strikethrough
Emphasize different parts of text, as expected.
Format your email with bulleted and numbered lists, or right/left indent.
Hyperlink a word or phrase in your email.
Add an image to your email.
Adding quotes will add a vertical line in front of the text, and will change the font color to grey. You can also edit the font after making it a quote.
If you copy and paste a line of text into an email, and the formatting isn't what you're looking for, click this option to revert back to the default style.
You will see a different composer when replying to a chat message. A chat message exists in these inboxes: Intercom, Smooch, Twilio SMS, and Facebook. In a chat composer, you're not able to apply custom formatting to your text, but an additional checkbox option for "Enter to send" will appear. You can simply send replies by hitting Enter. Conversations aren't archived when you use "Enter to send," so you can easily send multiple replies in the same conversation providing a real-time chat experience.
Use the up and down arrows to navigate your conversation list quickly. Hit R to open the composer and ESC to close it.
Front doesn't support embedding videos into email. Instead, we suggest embedding an image or .gif with a play button added on top of it, and link out to the video.
We would like to be able to modify the default font style - the options listed below are not showing up on our version:
Andrew Legrand Hi Andrew, yes, currently we don't have Markdown, but we do plan to build it. If you have any specific feedback or questions, please email us so we can direct it to the correct people on the team! email@example.com
Charlotte Baudet Hi Charlotte! The best way to report issues and get an update is to email firstname.lastname@example.org so that we can properly triage and track them for your account. For this one, we're still working on it and I've made a note to email you when it's fixed! :)
A while ago, you reported issues with using our composer, and how track tabs + indent right/indent left, was impacted on your messages.
We recently released a change so that your reported issues should be fixed.
Please refresh your app to ensure you’re consuming the latest changes, and let us know if you continue to experience any issues. Thank you for your patience!
Karlijn Limpens We have this feature request in our backlog. I went ahead and added a +1 for you to that request. We will let you know as soon as we make this improvement to Front!
With that said, by default, Front uses Sans-Serif fonts. This can differ depending on the machine you're using. Front uses Helvetica and Helvetica Neue (macOS 10.10 and later) on Mac, and Segoe UI on Window Vista and later. Otherwise, it will default to Arial. Of course, there are many other options in the composer if you choose to change your font.
Hope that helps!