Understanding channels

Front isn't just for email. It allows you to manage all external communication in one place. Whether that's via web chats, SMS messages, Facebook Messenger, email, and more. 

One inbox can hold multiple channels. Consolidate all social media channels (Facebook Messenger and Twitter) into one inbox. You may also move a channel from one inbox to another.

Below is a list of channels you can create in Front. Click here to learn more about each channel! To understand the difference between a channel vs. team inbox, read this article.

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