How to add a Gmail Account

Overview

Follow these instructions to add your Gmail account to either your individual or team workspace in Front. A Gmail account is an email account that you and/or your team can log into using a password. 


Helpful information before you get started

  • Front will automatically import 50k of your most recent email messages. More on Gmail import behavior here.
  • Front has 2-way sync with Gmail accounts. More Gmail sync behavior here and exceptions here.
  • All Gmail labels will be converted into tags and applied to the conversation. The tags will be private or public depending on which workspace the Gmail account is added to.
  • By default, any Gmail account that is added to Front will have their threading mode set to Gmail. This will allow for a full two-way Gmail sync for all inbound and outbound email, open/archived status, and tagging. If you change the threading mode to any other option, the status of messages and tags will not be synced.

How to prepare your inbox before adding it to Front

To ensure your transition to Front goes smoothly, prepare your inbox using the following best practices before you add your Gmail account to Front.

  • For emails that still need to be worked on - create a unique Gmail label and apply it to all the emails you want to keep track of. 
  • Depending on the workspace you connect your Gmail account, follow these instructions after you've gone through the configuration steps in the next section:
    • Connecting Gmail account to your individual workspace:
      • Go into your Settings > My Inboxes > User Mailbox setting to archive All Mail before the current date.
      • Once you’ve archived your entire inbox, simply navigate back to your Inbox and click into the search bar and use the tag modifier `tag:` to search for all email conversations that have your unique Gmail label on it.
      • Select all and unarchive those conversations.
    • Connecting Gmail account to your team workspace:
      • All emails will be automatically archived by default.
      • Simply navigate to your Inbox and click into the search bar and use the tag modifier, tag:, to search for all email conversations that have your unique Gmail label on it.
      • Select all and unarchive those conversations.

Instructions

Step 1

Click into your Personal settings or Company settings, depending on which space you are working with. Admins can also access user settings by following these steps.

Step 2

Click on Inboxes on the left menu and Add an individual inbox or Add a team inbox, depending on which space you're in. Fill out the name and description of your inbox and click Create.

Step 3

Choose Google from the channel menu, then select Gmail Account, and click Continue.

Step 4

Click the blue Sign in with Google button to authenticate with your credentials. Front requires full Read and Write access to Gmail accounts. Click Allow to grant Front these permissions.

Step 5 (for team inbox)

If you are adding your Gmail account as a team inbox in the team workspace, you will see an additional screen titled Import. Here you can:

  • Choose to import all historical conversations or not to. All imported conversations will be archived by default.
  • Choose to import and sync all folders or labels or not to.

If you do not wish to import these items, turn the toggle(s) off so they appear greyed out.

Step 6 (for team inbox)

Choose the teammate access for this inbox, and whether you'd like to pin this inbox for teammates.

Step 7

Complete the remainder of the inbox settings, and click Finish.


Related Gmail Articles


FAQ

How will Front sync with Gmail?

Check out the full breakdown here.

Why is archiving not syncing?

There are instances where the sync will stop due to actions or settings that you have in Front. Learn what those actions are that will stop archive sync between Gmail and Front.

How many emails get imported into Front?

Once you connect your Gmail account, Front will automatically import 50K of your most recent emails from the inbox.

I'm receiving an "admin_policy_enforced" error, what do I do?

This means that your GSuite App Access Control settings are restricted in a way that prevents Front from properly accessing your accounts.  Google documents these settings here:  https://support.google.com/a/answer/7281227

There are two primary ways to fix this error which require access to your GSuite Admin Console.  Start by going to Admin > Security > App access control

The first way is to remove restrictions on all Google Services

  1. Start by clicking Manage Google Services
  2. Select all Services and then click Change access
     
  3. Select Unrestricted and then Change.

Alternatively, you can add Front as a Trusted app, giving access to all services.

  1. From App access control, click on Manage third-party app access
  2. Click Configure a new app then OAuth App Name or Client ID
  3. Search for Front or the ID 754490832836 
  4. Select the Front app from the list, check the boxes for the OAuth Client ID and click Select
  5. For App Access, select Trusted: Can access all Google services and finally Configure

Pricing

All plans have access to this feature.

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  • Hey - Front is not recognising my new gmail account. Does it take some time to be able to detect it as gmail?

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  • Adam,

    No, it shouldn't take any time. Can you email us and we'll take a look at your account?

    Thanks!

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  • It'd be great to use front app individual inbox to manage my personal email. My company uses gmail. But the problem is that when I set up an individual inbox in front app, it throws everything together and doesn't separate primary from updates, promotions, etc. is there a way to mange only my primary or separate these inboxed when I manage in front?

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  • Joe Lemay Hi there,

    You could create rules to automatically add tags to the different types of emails. And you can make those tags noticeable in the second pane, so that you can quickly look over promotions. We're also getting ready to work on something called custom views, that will make this workflow even easier. Stay tuned for that announcement.

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  • Thanks for the section on "admin_policy_enforced" but the recommended actions don't match the Google Admin interface... at least for the business Google Suite. Is there perhaps a way to add Domain-wide Delegation for Front?

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  • Elph Morgan I've updated that section of our documentation to more correctly reflect the settings in API controls.  Unfortunately, we're not able to support Domain-wide Delegation at this time.

    Please contact support@frontapp.com if you have any additional questions!

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