
Searching by conversation ID
Front's search feature will not allow you to search by Conversation ID. To search for a conversation with a Conversation ID or permalink, hold down shift+O and paste it in the box that appears.
Note: Currently, searching by conversation ID is only available on the desktop app or web app, not on mobile.
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Nathan Cardenas The Conversation ID is rarely used on the user's end. It more so helps Front Support debug issues. However, some customers do use it, so I will share your feedback about this with our team. Thank you!
What other tools would you like to see in-app that aren't currently shown during onboarding?
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I would really like if you could search like "id:cnv_xxxxx".
Use case: Your colleagues send you a link to an older conversation (link includes conversation id) or you have the link shared in your CRM. Only via the conversation id, you'd come to the right thread. But the shortcut is not logical and the search is mostly used to search threads, sounds like a logical place to me!Reply