New conversations

Term: New conversations
Meaning Total count of new segments for the selected period

Team performance report

Tag report


Default report - Conversations tab

Calculation Computed by counting distinct segments with at least one event with New conversation = 1  and at least one event with type = inbound or type = outbound  or type = out_reply.
Example Understand net new conversation activity for a specified period of time.

How to reconstruct this metric with a Full event export

Filter rows to keep all line with 

type = inbound 

OR type = outbound 

OR type = out_reply


Keep a list of Conversation API ID x segment.


Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1 


New conversations will then be the distinct count of Conversation API ID x segment that are in both of the above lists.

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