New Conversations (Team performance report - top metrics, Tag report - top metrics & Default report - Conversations tab)
| Term: | New Conversations |
| Meaning | Total count of new segments for the selected period |
| Location |
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| Calculation | Computed by counting distinct segments with at least one event with New conversation = 1 and at least one event with type = inbound or type = outbound or type = out_reply. |
| Example | Understand net new conversation activity for a specified period of time. |
| FAQ | How to reconstruct this metric with a Full event export Filter rows to keep all line with type = inbound OR type = outbound OR type = out_reply
Keep a list of Conversation API ID x segment.
Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1
New conversations will then be the distinct count of Conversation API ID x segment that are in both of the above lists. |
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