New conversations
Term: | New conversations |
Meaning | Total count of new segments for the selected period |
Location |
Default report - Conversations tab |
Calculation | Computed by counting distinct segments with at least one event with New conversation = 1 and at least one event with type = inbound or type = outbound or type = out_reply. |
Example | Understand net new conversation activity for a specified period of time. |
FAQ | How to reconstruct this metric with a Full event export Filter rows to keep all line with type = inbound OR type = outbound OR type = out_reply
Keep a list of Conversation API ID x segment.
Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1
New conversations will then be the distinct count of Conversation API ID x segment that are in both of the above lists. |