New Conversations (Team performance report - top metrics, Tag report - top metrics & Default report - Conversations tab)
|Meaning||Total count of new segments for the selected period|
|Calculation||Computed by counting distinct segments with at least one event with New conversation = 1 and at least one event with type = inbound or type = outbound or type = out_reply.|
|Example||Understand net new conversation activity for a specified period of time.|
How to reconstruct this metric with a Full event export
Filter rows to keep all line with
type = inbound
OR type = outbound
OR type = out_reply
Keep a list of Conversation API ID x segment.
Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1
New conversations will then be the distinct count of Conversation API ID x segment that are in both of the above lists.