New Conversations (Team performance report - top metrics, Tag report - top metrics & Default report - Conversations tab)

Term: New Conversations
Meaning Total count of new segments for the selected period
Location

Team performance report

Tag report

 

Conversations Tab

Calculation Computed by counting distinct segments with at least one event with New conversation = 1  and at least one event with type = inbound or type = outbound  or type = out_reply.
Example Understand net new conversation activity for a specified period of time.
FAQ

How to reconstruct this metric with a Full event export

Filter rows to keep all line with 

type = inbound 

OR type = outbound 

OR type = out_reply

 

Keep a list of Conversation API ID x segment.

 

Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1 

 

New conversations will then be the distinct count of Conversation API ID x segment that are in both of the above lists.

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